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Attendee FAQS

Attendees can use this page to find answers to commonly asked questions.

Registration 

Q. What happens after I register?

A. Once you are registered, make sure you’e ready to maximize your experience! You should have received your registration confirmation email, where you can make changes to your registration and manage your agenda. You should also also explore the agenda and make note of the incredible content, interactive workshops, educational sessions, and captivating success stories, exploring this year’s theme— “No Limits”—with top industry leaders and the monday.com team.

please check your spam/junk folder if you do not see the confirmation email

Sessions

Q. How do I join a session?

Q. How do I join a session?

A. 01 On the agenda page, select a session and click the broadcast button under the session title.
The broadcast will become available two minutes before the scheduled session start time.

02 When you click on the “broadcast” button, you may be prompted to log in in order to join the session.

03 Once you click “Login,” a new page will open asking for the email address used to register your ticket.

Q. How do I move between sessions?

A. When a session ends, or if you decide to switch to a different breakout session, click the “Back” button to return to the agenda. You can then enter any other in-progress session by clicking the “Broadcast” button for that session on the agenda.
The agenda includes a two-minute buffer between each set of sessions, to allow time to navigate to the next session.

Q. How can I ask questions during a session?

A. Most sessions will include time for audience Q&A.
To ask your questions, please post them under “Q&A” within the session. 

Support 

email elevate@monday.com
Click here for Bizzabo’s Troubleshooting Guide.

Q. What are the system requirements to join a session?

A. You can check if your system can use the Bizzabo Virtual Experience with our Quick Tech Check.

  • Windows 7 and above, running Chrome, Firefox or Edge. Internet Explorer is not supported

  • MacOS 10.9 or later, running Chrome and Firefox. Safari not supported

  • iPhone 5S or later, running iOS 11 and up Android 4.0 or later, running Chrome

  • Please note, additional devices may successfully connect, but are not officially supported.

Q. The sound is coming out of a different device than I want - what can I do?

A. To toggle between multiple outputs connected to your device (e.g. internal speakers, headphones, and AirPlay), click the gear icon on the top right of the live-streamed session. You will then be able to select which output and input devices should be used.

Q. The output device I want to use isn't showing up - how can I fix this?

A. First, check the physical connection of your device, by either unplugging and re-connecting your headphones, or toggling bluetooth on and off. If you are confident that the output device is connected correctly, check your system preferences to ensure your computer recognizes the device. On a Windows device, click the loudspeaker icon on the bottom right of your screen, and you'll be able to change the output. On a Mac, visit “System Preferences” > “Sound” to choose your output devices.

Q. My devices are connected properly, but I can't hear anything!

A. If you're confident everything is connected properly, your devices might be being used by another tool or application. Make sure tools like Zoom, Google Hangouts, GoToMeeting,  etc. have been closed prior to starting the session.

Q. I'm still experiencing issues - any final steps?

A. If you're still having issues, first send in your support logs by hitting the in the top right, then "submit support logs" on the bottom left. Next try restarting your computer and trying again.

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Any further questions?

Natalie Ross - Conference Project Manager
elevate@monday.com

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